Contact us within 60 days of the purchase to return an item. After 60 days had passed since you made the purchase, you will not be eligible to receive money back or perform an exchange.

To be eligible for a return, the items purchased must be unused, packaged in the original packaging, and in the same condition as you received them. 

We require a receipt or proof of purchase to complete a return. 

Refunds: Once we receive the item you were returning and we inspect it, you will receive a confirmation e-mail notifying that we received your returned item and informing you of whether your returned item passed the inspection (the requirements are stated above for the returned item)  for refund. If the returned item is approved for the refund, the refund money within certain amount of days will either be automatically applied to your credit card or in the form of the original payment method. 

(If applicable) - Late or missing refunds

If time had passed and you have not received your refund, please check in with your bank first as often times there is a standard processing time before a refund is posted in your account. Or contact your credit card company, it may take some time before your refund is officially posted.
If you have tried all of the above and still did not receive your refund, please contact us at info@npformula.com

(If applicable) - Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please send us an e-mail at info@npformula.com and ship your item to:15900 NV 48th AVE, Miami Lakes, Florida, 33014, USA 

Buyer will be responsible for return shipping expenses. Original shipping costs are non-refundable. If you receive a refund for an item, the shipping cost will be deducted from the original payment. Depending on your location, the delivery time for the exchanged product may vary. If you are shipping back an item that is over $75, you should consider using a trackable shipping service or purchase  shipping insurance. We are not accountable for unreceived returns.